Call our Elephant and Castle carpet cleaners company today. We offer high-quality cleaning work at budget-friendly prices.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Elephant and Castle provides professional carpet, upholstery, rug and related cleaning services in the United Kingdom. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following words have the meanings set out below.
Client means any individual, business, organisation or other entity that books or receives services from Carpet Cleaning Elephant and Castle.
Company means Carpet Cleaning Elephant and Castle, the provider of the services.
Services means carpet cleaning and any additional cleaning or related services supplied by the Company to the Client, as agreed at the time of booking or subsequently confirmed in writing.
Premises means the property, building or area where the Services are to be carried out.
Technician means an employee, contractor or representative engaged by the Company to perform the Services.
The Company provides professional carpet and related cleaning services across Elephant and Castle and surrounding areas. The exact scope of work will be agreed with the Client at the time of booking and may include, but is not limited to, carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning and stain treatment.
The Company will use reasonable care and skill in delivering the Services and will seek to achieve the best possible result based on the condition and age of the items being cleaned, the type of fibre and the nature and age of any stains or damage.
The Client acknowledges that, due to the characteristics of certain fabrics, materials and stains, the Company cannot guarantee the removal of all marks, spots, odours or discolouration, nor can it guarantee complete restoration of the original appearance or colour of carpets or fabrics.
Bookings may be made by the Client by telephone or through any online or written method offered by the Company. A booking is an offer by the Client to purchase Services from the Company in accordance with these Terms and Conditions.
The Company reserves the right to accept or decline a booking at its absolute discretion. A booking will be deemed accepted, and a contract formed, only when the Company confirms the booking and communicates the date, time and scope of Services to the Client.
The Client is responsible for providing accurate information at the time of booking, including the size and number of rooms or items to be cleaned, the type of flooring or fabric, any known stains or damage, access details and parking availability.
If the information provided by the Client is materially inaccurate or incomplete, the Company may revise the quoted price, change the duration of the appointment, or decline to proceed with the Services. Any revised price must be agreed before work begins.
The Client must ensure that the Premises are accessible to the Technician at the agreed date and time. This includes arranging for someone to be present to provide access if necessary and ensuring that any access codes, keys or instructions are provided in good time.
The Client must provide suitable parking arrangements for the Company’s vehicle close to the Premises where possible. Any parking charges, congestion charges or similar fees incurred in the course of providing the Services may be added to the final invoice and are payable by the Client.
The Client is responsible for removing fragile, valuable or easily damaged items from the areas where Services will be performed, or for clearly pointing them out to the Technician before work begins. The Company accepts no liability for damage to items that should reasonably have been removed or protected by the Client.
The Client must ensure the Premises are safe for the Technician to work in, including a safe electrical supply, adequate lighting and safe access routes. The Company may refuse to carry out work if it reasonably believes that conditions at the Premises are unsafe or unsanitary.
Prices for Services are normally quoted based on the information provided by the Client and on the Company’s current price lists. All prices are in pounds sterling and are inclusive or exclusive of value added tax, depending on the Company’s tax status at the time, which will be confirmed to the Client.
Any quotation provided by the Company is an estimate of the likely cost, based on the information supplied. The final price may vary if the actual work required differs from that described, if the condition of the items is significantly worse than expected, or if additional Services are requested by the Client.
Where additional work is needed that was not agreed at the time of booking, the Company will seek the Client’s approval for any change in price before proceeding. If the Client does not agree to the revised price, the Company may limit the Services to those originally agreed or may cancel the appointment.
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may require payment in cash, by card, bank transfer or any other payment method it chooses to accept at the time of service.
For certain bookings, including larger commercial jobs or specialist treatments, the Company may require a deposit or prepayment to secure the appointment. Any such requirement will be communicated at the time of booking.
If the Client fails to make payment when due, the Company reserves the right to charge interest on any overdue amounts at the statutory rate permitted under UK law, accruing daily until payment is made in full. The Client may also be liable for reasonable costs incurred by the Company in enforcing payment, including debt collection costs and legal fees.
Where Services are provided to a business or organisation on account terms, payment must be made within the period stated on the invoice. If no period is stated, payment will be due within 14 days of the invoice date.
The Client may cancel or reschedule an appointment by giving the Company reasonable advance notice. The minimum notice period for cancellation or rescheduling is 24 hours before the agreed start time, unless a longer period is agreed in writing for large or complex bookings.
If the Client cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee. The fee will normally be a fixed percentage of the quoted service price or a minimum call-out charge, as communicated in advance or in the Company’s current price list.
If the Technician attends the Premises at the agreed time and is unable to gain access, or if work cannot be carried out due to circumstances within the Client’s control, this may be treated as a late cancellation and the relevant fee may apply.
The Company will use reasonable endeavours to keep all appointments. However, the Company reserves the right to cancel or reschedule a booking at short notice due to events beyond its reasonable control, including illness, vehicle breakdown, severe weather, accidents, or emergencies. In such cases, the Company will offer an alternative appointment date and time. The Company will not be liable for any loss or costs incurred by the Client due to such cancellations or delays.
The Client acknowledges that carpets and fabrics may react unpredictably to cleaning products or processes, particularly where items are old, worn, sun-damaged, or have existing damage or staining.
The Company will assess items before cleaning and may perform a patch test where appropriate. The Technician may advise against cleaning or against certain treatments if they believe there is a significant risk of damage or colour loss. If the Client insists on proceeding against such advice, this will be at the Client’s own risk and the Company will not be liable for resulting damage.
The Client must inform the Technician of any known issues with carpets or fabrics, including previous cleaning methods, colour fastness problems, shrinkage, water damage, or use of unsuitable household products.
The Company does not accept liability for pre-existing damage, wear, discolouration, or deterioration that becomes more visible after cleaning, nor for outcomes that are inherent in the nature or condition of the materials being cleaned.
The Company will exercise reasonable care and skill in the performance of the Services. If the Client is dissatisfied with the standard of work, they must notify the Company within 48 hours of completion and allow the Company an opportunity to inspect and, where appropriate, re-clean or rectify the issue.
To the fullest extent permitted by law, the Company’s total liability to the Client for any loss, damage or claim arising out of or in connection with the Services, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall be limited to the total amount paid or payable by the Client for the specific Services giving rise to the claim.
The Company shall not be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment, even if such loss was reasonably foreseeable.
Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
The Client is responsible for ensuring that they have appropriate insurance cover for their property and contents. The Company maintains its own insurance in respect of its legal liabilities and will provide details on request.
The Company does not accept responsibility for loss of or damage to items that are not directly being cleaned, unless such loss or damage is caused by the negligence of the Company or its Technicians.
Any valuable, fragile, irreplaceable or sentimental items should be removed from the work area before the Technician arrives. The Company will not be liable for damage to items left in the work area that could reasonably have been removed or properly protected by the Client.
The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable UK environmental and waste management regulations.
Ordinary waste and residue resulting from the cleaning process will normally be left in the Client’s usual waste disposal system unless otherwise agreed. Where waste is of a type that must be removed by the Company, any additional charges for collection, transport or disposal will be communicated to the Client in advance where reasonably possible.
The Client must not request or require the Company to dispose of waste in any way that breaches local authority rules or national waste legislation. The Company reserves the right to refuse to handle or remove waste that it reasonably considers to be hazardous, contaminated or outside the scope of the agreed Services.
The Company is committed to maintaining high standards of health and safety for its Technicians and Clients. The Technician will use cleaning products and equipment in accordance with manufacturer instructions and relevant safety guidance.
The Client must keep children, pets and other occupants away from the immediate work area during and immediately after cleaning, particularly while carpets or upholstery remain damp, or while equipment and cables are in use.
If the Client has any allergies or sensitivities to cleaning products, they must inform the Company before the Services begin so that suitable products can be selected where possible.
If the Client has any concerns about the Services provided, they should contact the Company as soon as possible and in any event within 48 hours of completion. The Client must provide details of the issues and, where appropriate, allow the Company access to the Premises to inspect and address the problem.
The Company will investigate complaints promptly and will, where a complaint is justified, offer an appropriate remedy which may include re-cleaning specific areas, a partial refund or other resolution at the Company’s discretion.
Failure by the Client to report issues within a reasonable time may affect the Company’s ability to investigate and resolve the matter.
The Company will handle personal information provided by the Client in accordance with applicable UK data protection laws. Information will be used only for the purposes of managing bookings, delivering Services, handling payments, and dealing with complaints or queries.
The Company will not sell or disclose the Client’s personal data to third parties except where necessary to deliver the Services, comply with legal obligations, or enforce these Terms and Conditions.
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published in the Company’s current terms, and will apply to all bookings made after that date.
For ongoing or long-term service arrangements, the Company will notify the Client of any material changes that may affect existing contracts where reasonably practicable.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior understandings or agreements, whether written or oral.
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